IWM London

While our Covid-19 measures are in place, the West entrance will still be open for visitors with access requirements. Wheelchairs will also be available to borrow. We will clean loan wheelchairs after use, and there will also be a self sanitisation point for loan wheelchairs should visitors wish to use it.

We are committed to ensuring IWM London is accessible to all visitors. Step-free access to the museum is via the West Entrance. If you're looking at the front of the museum, the West Entrance is located on the right hand side of the building, just past the Café entrance. For more information please follow the link to our accessibility guide below.

Our shop will be open and customers will be free to browse products as normal. We ask that customers use a hand sanitisation station before and after doing so. We will not be able to accept cash, but you can still pay by card.

Our shops offer a wide range of inspiring and unique gifts, from books, clothing and accessories to vintage posters, homewares, toys and souvenirs, all inspired by our collections and the stories they tell. We are currently cashless at IWM London, so please bring your card or contactless device when you visit. You can also shop online using the link below. 

Our cafe will remain closed until further notice but light refreshments will be available to buy from the Museum shop.

IWM is a registered charity and relies on your support to help us preserve our unique collections for future generations. To help us preserve our collections you can donate with a quick and easy contactless donation, with a credit or debit card by tapping it at various locations around the museums. Alternatively you can donate online now on the link below. Thank you for supporting IWM.

You are welcome to take photos and video at our museums for personal, non-commercial use but please refrain from using flash or tripods. Our museums can get busy at times and we therefore ask that you do not film people without their permission. Please observe signage indicating where photography and filming is not permitted.  

If you require further information on the day of your visit, please head to our information desk which is located on the ground floor. Our staff will be happy to assist you with your enquiries.

Unfortunately, we will be unable to provide lockers while the existing coronavirus measures are in place. We request that visitors do not bring large heavy bags or other difficult to carry objects. You can still bring pushchairs to our museums as normal. We will have a buggy park near the locker area at the west entrance of IWM London.

Please take a moment to read through our Coronavirus FAQs.

The safety of our visitors and staff and the preservation of our collections are of the upmost importance to IWM. We therefore kindly ask that you allow sufficient time on entry to our museums for our staff to complete their security checks to ensure this is maintained. Please do not bring any prohibited items with you as they will be confiscated. If you see any unattended bags or packages or have concerns about security issues on your visit please report this to a member of staff.  

To help you plan your visit in advance, please see the below link where you can download a copy of the Floor Plan.