Accessibility guide

We have partnered with AccessAble to create an accessible guide to IWM Duxford.

We are committed to ensuring IWM Duxford is accessible to all visitors, and hope the facilities we have introduced enhance your visit:

  • Large Format Visit Map (printer-friendly PDF)
  • Wheelchairs are available for loan, free of charge. Please telephone 01223 497239 to check availability and reserve a wheelchair (subject to availability).
  • A free site transport vehicle is available upon request throughout the day for visitors, with space for wheelchairs
  • 19 designated parking bays for blue badge holders, with further bays available at our air shows. Please see our Flying Season Accessibility FAQs for more information.
  • Accessible toilets and baby changing facilities are available throughout the site, with additional facilities provided at air shows and some events.
  • IWM Duxford has a registered Changing Places Toilet Facility located in the AirSpace Hangar next to the visitor centre. This facility also includes a shower. No key is required to access this facility and is available during museum opening hours.
  • Audio description on the Historic Duxford trail.
  • British Sign Language (BSL) interpretation of films in AirSpace and the Historic Duxford exhibition.
  • Subtitles are shown on most audio-visual presentations.
  • Induction Loops Systems are fitted in the Visitor Centre admissions desk and shop, Historic Duxford Trail, AirSpace, American Air Museum and Historic Duxford.
  • Transcript booklets are available for the audio points in AirSpace and Historic Duxford.
  • Seating is available throughout the site.
  • If you have any queries or need any assistance on site, please ask. We will be more than happy to help you.

Quiet Room

We have a Quiet Room available in the centre of our site between Hangars 3 and 4. The room may be used for quiet reflection, to pray, to support personal management of mental health, or for those who are neuro-divergent and have other sensory needs. The space may also be useful for people who are affected by some of the content displayed in our sites. Please ask a member of staff or volunteer if you have any questions. 
 

Assistance animals

We hope that everyone who visits IWM enjoys their experience and are committed to welcoming and embracing the diversity of our guests and ensuring accessibility for everyone. 

We understand that some visitors will require the support of an assistance dog and we are happy to admit trained assistance dogs. 

Where possible, we encourage assistance dog owners to bring identification from organisations such as:

  • Assistance Dogs International (ADI)
  • Assistance Dogs UK (ADUK)
  • The International Guide Dog Federation (IGDF)

We also ask that assistance dogs are wear the appropriate tabard or harness. Not carrying ID or wearing a jacket is not a condition of entry but can help visitors by enabling staff to identify those who may need additional assistance. In cases where your assistance dog is not registered with ADI, ADUK, or IGDF, please understand that if it demonstrates inappropriate behaviour, we reserve the right to deny entry to ensure the safety and comfort of our staff, volunteers, and visitors. 

If you plan to bring more than one assistance dog or have multiple assistance dogs within your group, we request that you contact us in advance. This will help us ensure there are no delays in gaining access and we can meet the needs of the entire party.

For those intending to visit us with an assistance animal other than a dog, please contact us in advance to discuss your request. This is so that we can ensure there are no delays to your admission and we are able to facilitate your visit.

Water bowls can be provided at the Visitor Centre.

Animal safety at our branches 

Our branches are unique and historical spaces. They are unusual environments which can confuse or distress animals. For example, Duxford is not only a museum, but a live airfield with aircraft taking off and landing throughout the day.

The accessibility pages for each of our branches contain more details on what you can expect and can help you in identifying any potential areas of concern prior to your visit. We also offer AccessAble guides for all our branches and our customer service centre can answer any questions you may have.

Contact customer services on: 0207 091 3067 or via our contact us form.