We are committed to ensuring Churchill War Rooms is accessible to all visitors. We hope the facilities we have introduced enhance your visit.
- Unfortunately, there are no cloakroom or locker facilities, therefore we are unable to allow access to visitors with suitcases, pull along baggage, or large holdalls.
- Please keep in mind, Churchill War Rooms can be busy at the weekend and during school holidays and may be unsuitable for those who do not like crowds.
- There is an air ventilation system across the majority of the historic rooms and Churchill Museum that keeps the building at a comfortable temperature. If visitors are concerned about the temperature in the summer months, then we’d recommend visiting after 15:00 when there are fewer visitors on site which naturally makes the environment cooler.
- We have one baby changing facility underground. There are also highchairs available in the café (subject to availability).
- The Chief’s of Staff Room video contains loud sounds of bombing and air raid sirens.
- If you have any queries or need any assistance onsite, please ask. We will be more than happy to help you.
For Wheelchair Users and People with Impaired Mobility
- Two wheelchairs are available on site for people that may need assistance during their visit, these are available on a first come first served basis (subject to availability). Churchill War Rooms is wheelchair accessible throughout, however, please note the narrowest corridor is 68cm, and the tightest corner is 90 degrees.
- A lift to the historic rooms is available for wheelchair users and those with mobility issues.
- Step-free access from our front entrance is via Horse Guards Road by St James Park.
- Accessible toilet facilities are available at basement level.
- Seating is available at intervals throughout the building.
- 4 foldable chairs are available for people to assist during their visit, these are available on a first come first served basis.
- Wheelchair users need to be able to propel themselves or have a member of their party do this. Staff at the War Rooms are not allowed to push visitors in wheelchairs.
- For disabled parking, the nearest Blue Badge bays are on Old Queen Street, Queen Anne’s Gate, and Matthew Parker Street.
- For the closet accessible pubic transport please consult Transport for London’s website.
- There are 15 steps from the entrance to the underground level and 15 steps from the exit to street level.
For Blind and partially sighted visitors
- A large print transcript of audio guide content is available from the audio-guide desk (subject to availability).
- Light levels vary significantly around the War Rooms and the Churchill Museum has low light levels.
- Transcripts of the audio guide are available on a first come first serve basis. We have transcripts available in English, French, German, Italian, Spanish, Hebrew, Portuguese, Mandarin, and Russian.
For Deaf and Hearing-Impaired Visitors
- Regrettably, there is no BSL on videos and no braille on displays. We also do not have induction loops available.
We welcome assistance dogs onto our sites.
Where possible please bring a relevant identification books for their assistance dogs when arriving on site. Identification types include - Assistance Dogs International (ADI), Assistance Dogs UK (ADUK) or the International Guide Dog Federation (IGDF).
Owing to the nature of our sites, if you have multiple assistance dogs within your group please contact us via 020 7091 3067 or contact us to let us know in advance of your visit.
Owners are expected to take responsibility for their assistance dog throughout their visit. Whilst onsite your assistance dog should remain under your care and control, remaining on a lead or within an appropriate carrier. We also ask that all assistance dogs are visibly identifiable with a harness or badge, where possible.
Water bowls can be provided at the café.
Assistance animals other than dogs
Owing to the nature of our different sites, we need to assess the needs and health and safety of the visitor and their assistance animal. We also need to take into consideration other visitors on site and the actual collections being exhibited in our museums, before assistance animals (other than dogs) can be admitted.
Please contact us via 020 7091 3067 or contact us in advance of your visit so we can make this assessment in preparation of your visit. Otherwise, you may be required to wait while an assessment is made.
Owners are expected to take responsibility for their assistance animal throughout their visit. Whilst onsite your assistance animal should remain under your care and control throughout your visit, remaining on a lead or within an appropriate carrier. We also ask that all assistance animals are visibly identifiable with a harness or badge, where possible.
If you have any queries or would like to discuss any access issues please contact us.