For Air Show FAQs click here

Where can I buy tickets?

The easiest way to buy tickets to any IWM branch (HMS Belfast, Churchill War Rooms and IWM Duxford) including exhibitions is online in advance. You can also buy your tickets on the day of your visit. IWM London and IWM North are free entry but there is a charge for special exhibitions.

If you are planning to attend an air show at IWM Duxford, all tickets must be booked in advance as tickets will not be available on the day. For more information please see our Airshow FAQs.

 My ticket states a time, is there a timed entry?

From 26th March 2018 we have introduced time slots for the Churchill War Rooms (CWR) in an attempt to manage the increasingly long queues that we are getting.

Your allocated entrance time is the earliest time you should arrive and your entry time slot covers half an hour. If you think you may not be able to make your allocated entry time slot, please go along to CWR and speak to a member of staff who will assist you and ensure you gain entry as soon as possible. You do not need to contact us in advance to do this’

You will not be restricted to how long you can spend in the Churchill War Rooms once inside.

 How will you be sending me my ticket?

We do not send tickets out in the post. After you’ve booked your visit we'll send you a confirmation email with a link to download your e-tickets. You’ll need to print these or bring them on your smartphone or tablet when you visit for our staff to check.

I don’t have a printer so how do I print my ticket?

If you don’t have a printer we recommend asking a friend who has printer access or visiting a library which has this facility. Please note, you are able to show your ticket on your smartphone or tablet.

Can I collect my tickets upon arrival?

No.  We do not offer a collection facility.

Can I book for more than one branch/exhibition at a time?

No. If you want to book for several different branches/exhibitions, this will have to be done online in separate transactions.

What should I do if I have a problem booking tickets online?

If you are experiencing problems booking tickets online, please contact Customer Services  and we will be able to advise you accordingly of any issues that have occurred. If the problem is of an urgent nature, you can contact Customer Services on  +44 (0)1223 499 353 and we will endeavour to help you with your booking.

Do you charge a booking fee?

No. We will not charge you a booking fee or any kind of handling fee when you buy your tickets online.

Can I use vouchers to buy tickets in advance?

No. Vouchers (including Tesco vouchers) can only be redeemed on the day of your visit.

I’ve got a promotional code direct from IWM, how do I use this to buy tickets?

Most of our promotional codes can only be used online (please check the terms and conditions of the offer). When you book your online tickets please add the promotional code on the ‘select ticket’ screen and click enter.

Can I change my booking once I’ve purchased my tickets?

No. Our tickets are non-transferrable and non-refundable and so please make sure that you are booking the correct ticket type for the correct day. Our terms and conditions can be found here

Can I purchase an open dated ticket?

No. Unfortunately we don’t offer an open dated day ticket. We do however have an annual membership scheme which offers unlimited admission to all of our paying branches. For more information please click here: www.iwm.org.uk/membership

Do I need to bring any proof of entitlement with me?

Yes.  If you purchase concessionary tickets (for example, Senior or Student) you must be able to provide evidence of your entitlement when you arrive.

I’m a disabled person, can I bring a carer?

Yes, you can bring one free carer. You’ll need to select a free carer ticket when you make your booking online.

What are the ticket types and concessions?

  • Adult (aged 16-59 years)
  • Senior (aged 60 years and over)
  • Child (under 16 years)
  • Student (in possession of a valid student card)
  • Unemployed (with proof of entitlement)
  • Disabled Child, Adult, Senior, Student (proof of disability allowance required)
  • Carer (one per disabled visitor)
  • Friends of Duxford Adult, Senior (Friends of Duxford member: production of a membership card)
  • IWM Member
  • IWM Premium Member

How can I book for a group?

If you’d like to book tickets for 10 or more and receive a group rate please see below:

 How can I book a group for a special exhibition?

If you are a group of 10+ you will qualify for the group rate. Please call Customer Services on +44 (0)1223 499 353 between 10am to 4pm, Monday to Friday, excluding Bank Holidays and other public holidays.

Please note for concessionary groups (senior, disabled, student) you will qualify for the concessionary rate which can be booked online (up to 20 tickets per transaction).