Where can I buy tickets?

The easiest way to buy tickets to any IWM branch (HMS Belfast, Churchill War Rooms and IWM Duxford) including exhibitions is online in advance. You can also buy your tickets on the day of your visit. IWM London and IWM North are free admission.

If you are planning to attend an Air Show at IWM Duxford, all tickets must be booked in advance as tickets will not be available on the day. If you are planning to drive by car to an air show you will need to buy a parking permit as spaces are limited.

How can I purchase more than 20 items on the booking page?

The maximum party size (number of items) you can add to one basket is 20, this also includes any add-on items such as tours and retail items. In order to purchase more than 20 items you will need to make separate bookings.

What are the ticket types and concessions?
  • Adult  (aged 16-64)
  • Senior (aged 65 years and over)
  • Child (5 - 15) at charging branches
  • Child (4 or under)
  • Family (Adults 16-64 and Children 5-15)
  • Student (in possession of a valid student card)
  • Visitor with a disability (proof of disability allowance required)
  • Personal assistant (one per visitor with a disability)
  • IWM Membership (On production of a valid membership card)

Unfortunately we do not offer a discounted rate for seniors, students or visitors with a disability at our air shows. However, visitors with a disability are able to bring a free personal assistant.

My ticket states a time, is there a timed entry?

We have introduced time slots for the Churchill War Rooms (CWR) in an attempt to manage the increasingly long queues that we are getting.

Your allocated entrance time is the earliest time you should arrive and your entry time slot covers half an hour. If you think you may not be able to make your allocated entry time slot, please go along to CWR and speak to a member of staff who will assist you and ensure you gain entry as soon as possible. You do not need to contact us in advance to do this.

You will not be restricted to how long you can spend in the Churchill War Rooms once inside.

How will you be sending me my ticket?

We do not send tickets out in the post. After you’ve booked your visit we'll send you a confirmation email with a link to download your e-tickets. You’ll need to print these or bring them on your smartphone or tablet when you visit for our staff to check.

Please note any tickets purchased from a third party agent must be printed off and handed in on entry to our museums.

I don’t have a printer so how do I print my ticket?

If you don’t have a printer we recommend asking a friend who has printer access or visiting a library which has this facility. You are able to show your ticket on your smartphone or tablet. Please note any tickets purchased from a third party agent must be printed off and handed in on entry to our museums.

My tickets has the same name printed on each ticket. Will this be a problem on entry?

Our ticketing system prints the ticket  name of the person who made the booking. Your tickets will still be valid for other members of your group to use on the day. Your ticket barcode will be scanned on entry.

Can I collect my tickets upon arrival?

No. We do not offer a collection facility.

Can I book for more than one branch/exhibition at a time?

No. If you want to book for several different branches/exhibitions, this will have to be done online in separate transactions.

What should I do if I have a problem booking tickets online?

If you are experiencing problems booking tickets online, please contact Customer Services  and we will be able to advise you accordingly of any issues that have occurred. If the problem is of an urgent nature, you can contact Customer Services on  +44 (0)20 7091 3067 and we will endeavour to help you with your online booking.

Do you charge a booking fee?

No. We will not charge you a booking fee or any kind of handling fee when you buy your tickets online.

Can I use vouchers to buy tickets in advance?

No. Valid vouchers can only be redeemed on the day of your visit.

I’ve got a promotional code direct from IWM, how do I use this to buy tickets?

Most of our promotional codes can only be used online (please check the terms and conditions of the offer). When you book your online tickets please add the promotional code on the ‘select ticket’ screen and click enter.

Can I change my booking once I’ve purchased my tickets?

No. Our tickets are non-transferrable and non-refundable and so please make sure that you are booking the correct ticket type for the correct day. See our terms and conditions.

Can I purchase an open dated ticket?

No. Unfortunately we don’t offer an open dated day ticket. We do however have an annual membership scheme which offers unlimited admission to all of our paying branches. Find more information about IWM membership.

Do I need to bring any proof of entitlement with me?

Yes.  If you purchase concessionary tickets (for example, Senior or Student) you must be able to provide evidence of your entitlement when you arrive.

Documentation showing proof of disability examples include: DLA (Disability Living Allowance) or ESA (Employment and Support Allowance) or PIP (Personal Independence Payment) or Attendance Allowance.  

Students will be required to show a valid student card as proof of concession.  

I’m a disabled person, can I bring a carer?

Yes, you can bring one free carer. You’ll need to select a free carer ticket when you make your booking online.

How can I book for a group?

If you’d like to book tickets for 15 or more and receive a group rate please see below: