All visitors, including members, are welcome to turn up and purchase tickets on the day of their visit. 

We recommend booking tickets online in advance for our charging branches: IWM Duxford, Churchill War Rooms and HMS Belfast, since tickets may not be available on the day of your visit.

Booking tickets online

  • Adult: aged 16 to 64
  • Senior: aged 65 years and over
  • Child: aged 5 to 15
  • Free Child: aged 4 or under
  • Student: valid student card required on entry
  • Visitor with a disability: proof of disability allowance required on entry
  • Personal assistant: one carer per visitor with a disability
  • IWM Membership:  valid membership card required on entry

All children under 16 must be accompanied by an adult when visiting our museums.

We do not charge booking or handling fees for tickets booked online.

Tickets booked online are sent to all customers via email.  

You will receive a confirmation email of your booking.

You will need to print or present your e-confirmation on a smartphone or tablet on arrival at our branches.

We are unable to post tickets, and do not offer ticket collection facilities. 

Your pre-booked time slot reflects the time you should expect to arrive at one of our branches. This will guarantee you entry to the museum during that slot. 

You can arrive within 30 minutes from your booked time (for example, if your ticket is booked for 10:00am, you can arrive between 10:00am – 10:29am). We will ensure entry within half an hour of the start time of your timeslot. Unfortunately, we are unable to guarantee entry before your booked timeslot.

If you are running late, we will attempt to permit you entry as soon as possible but you may still need to queue.



You will need to print or present your e-tickets on a smartphone or tablet for scanning on arrival at our branches. 

We will guarantee you entry to the museum during your booked slot, but at busy times you may need to queue before entry. 

Tickets purchased online are non-transferrable and non-refundable.

Pre-booked tickets are only valid for the branch and date purchased. Tickets cannot be redeemed for admission on any other date, or to any other IWM branches.

See our terms and conditions.

You can book tickets online for up to 14 people. 

Group visits of 15 or more people must be arranged in advance at the following branches: 

Pre-booking for groups is not required at IWM London

Help with online booking

If you are experiencing problems booking tickets online, please contact Customer Services  

If the problem is of an urgent nature, you can phone our Customer Services team on +44 (0)20 7091 3067

Discounts and offers

IWM does not offer a discount for serving military personnel or veterans at IWM Duxford, Churchill War Rooms or HMS Belfast. 

Admissions is free for all visitors to IWM London and IWM North.

IWM is a charity and has a wide, diverse, international audience, many of whom have been affected by conflict. After careful consideration, the decision was made that we would not offer multiple discounts across our audiences. 

Serving military personnel and veterans can visit IWM Branches for free on Armed Forces Day and Remembrance Sunday.

Serving military groups in uniform can get free entry to IWM Duxford when booking in advance.

If you purchase concessionary tickets (for example, Senior or Student) you must be able to provide evidence of your entitlement when you arrive.

Documentation showing proof of disability examples include: DLA (Disability Living Allowance) or ESA (Employment and Support Allowance) or PIP (Personal Independence Payment) or Attendance Allowance.  

Students will be required to show a valid student card as proof of concession.

IWM-issued promotional codes can only be used online (please check the terms and conditions of the offer)

Promotional vouchers can only be redeemed on the day of your visit.

Churchill War Rooms discount leaflets can only be redeemed on the day of issue and must be handed in at the admission till. 

Churchill War Rooms discount leaflets cannot be redeemed online or in conjunction with any other discounts or special offers. Discount leaflets are not valid on group bookings.