The easiest way to buy tickets to any IWM branch (HMS Belfast, Churchill War Rooms and IWM Duxford) including exhibitions is online in advance. You can also buy your tickets on the day of your visit. IWM London and IWM North are free entry but there is a charge for special exhibitions.
If you are planning to attend an air show at IWM Duxford, all tickets must be booked in advance as tickets will not be available on the day.
- Adult (aged 16-59 years)
- Senior (aged 60 years and over)
- Child (5 - 15) at charging branches
- Child (4 or under)
- Family ( Adults 16-59 and Children 5-15)
- Student (in possession of a valid student card)
- Disabled Adult (proof of disability allowance required)
- Carer (one per disabled visitor)
- IWM Membership (On production of a valid membership card)
From 26th March 2018 we have introduced time slots for the Churchill War Rooms (CWR) in an attempt to manage the increasingly long queues that we are getting.
Your allocated entrance time is the earliest time you should arrive and your entry time slot covers half an hour. If you think you will be late for your allocated time slot please go along to CWR and speak to a member of staff and we will admit you as soon as visitor numbers permit. You do not need to contact us in advance to do this.
You will not be restricted to how long you can spend in the Churchill War Rooms once inside.
We do not send tickets out in the post. After you’ve booked your visit we'll send you a confirmation email with a link to download your e-tickets. You’ll need to print these or bring them on your smartphone or tablet when you visit for our staff to check.
If you don’t have a printer we recommend asking a friend who has printer access or visiting a library which has this facility. Please note, you are able to show your ticket on your smartphone or tablet.
Our ticketing system prints the ticket name of the person who made the booking. Your tickets will still be valid for other members of your group to use on the day. Your ticket barcode will be scanned on entry.
No. We do not offer a collection facility.
No. If you want to book for several different branches/exhibitions, this will have to be done online in separate transactions.
If you are experiencing problems booking tickets online, please contact Customer Services and we will be able to advise you accordingly of any issues that have occurred. If the problem is of an urgent nature, you can contact Customer Services on +44 (0)20 7091 3067 and we will endeavour to help you with your online booking.
No. We will not charge you a booking fee or any kind of handling fee when you buy your tickets online.
No. Vouchers (including Tesco vouchers) can only be redeemed on the day of your visit.
Most of our promotional codes can only be used online (please check the terms and conditions of the offer). When you book your online tickets please add the promotional code on the ‘select ticket’ screen and click enter.
No. Our tickets are non-transferrable and non-refundable and so please make sure that you are booking the correct ticket type for the correct day. See our terms and conditions.
No. Unfortunately we don’t offer an open dated day ticket. We do however have an annual membership scheme which offers unlimited admission to all of our paying branches. Find more information about IWM membership.
Yes. If you purchase concessionary tickets (for example, Senior or Student) you must be able to provide evidence of your entitlement when you arrive.
Yes, you can bring one free carer. You’ll need to select a free carer ticket when you make your booking online.
If you’d like to book tickets for 10 or more and receive a group rate please see below:
If you are a group of 10+ you will qualify for the group rate. Please call Customer Services on +44 (0)20 7091 3000 between 10am to 4pm, Monday to Friday, excluding Bank Holidays and other public holidays.
Please note for concessionary groups (senior, disabled, student) you will qualify for the concessionary rate which can be booked online (up to 20 tickets per transaction).