General Terms and Conditions

Please ensure you have selected the correct branch, event and venue when booking your tickets. Please also ensure you have selected the correct date, time and number of tickets required. Once purchased tickets are non-transferable and non-refundable.

Promotional tickets cannot be used in conjunction with advance online tickets unless specified. Please note any tickets purchased online cannot be used in conjunction with any offers, discounts or promotions unless they are a specific online offer, discount or promotion.

Your ticket is only valid for the date printed on its face; it is not valid for admission on any other date.

Your confirmation email or ticket must be produced upon first entering the museum.

Visitors with a disability: visitors able to provide evidence of their disability are entitled to bring a personal assistant (carer) free of charge to assist on their visit. We accept the following documentation (dated within the last two years) as proof of disability:

  •         Disability Living Allowance (DLA)
  •         Personal Independence Payment (PIP)
  •         Blue Badge
  •         Signed letter from GP

Each visitor requiring a free personal assistant (carer) should bring their own documentation. Please ensure you book your free Personal Assistant ticket.

Proof of entitlement to concessions will be requested upon entry.

Special ticketed events such as charging exhibitions, guided tours, lectures and talks are only valid for the date and activity shown on your ticket and confirmation email.

Tickets or reservations are not valid in conjunction with school groups, group rates or promotional offers unless specified.

Photocopies of your ticket(s) will not be accepted.

Lost or damaged tickets will not be replaced.

Your ticket(s) or reservation has no monetary value and is not for resale.

All ticket(s) or reservations listed above are non-refundable and non-transferable.

Please retain your ticket(s) throughout your visit.

All members of your group will need to arrive at the same time.

Parties of 15 or more constitute a group. Group tickets cannot be purchased in advance online. Please refer to our Groups and Schools page for further details.

Air Show tickets, Air Show Gold and other Air Show experiences sold for Air Show days are not valid on general admission days, events or special ticketed events such as guided tours, lectures and talks as advertised.

IWM reserves the right to refuse admission or to ask the ticket holder to leave the premises at any time.

Imperial War Museum and Imperial War Museum Trading Company Ltd will store the data you supply securely and use it for the purpose of processing your order which may include us contacting you to advise of any situation which may directly affect your visit. For further information please refer to our Privacy Statements page.

By becoming an IWM member you can enjoy free entry to IWM Duxford, Churchill War Rooms, HMS Belfast and our charging exhibitions. For further information about becoming a Member please call +44(0)20 7091 3000 or email [email protected]

 

On the day of your visit

Children under 16 must be accompanied and supervised by an adult at all times.

Dogs are not permitted on site (except guide dogs and assistance dogs).

To help preserve the collections, please do not touch the exhibits.

IWM photographers may take images at events that could be kept on file and used for publicity purposes. To find out more about how we use our images please ask our photographer or email [email protected]

Commercial filming is not permitted without prior permission from IWM.

All flying at IWM Duxford is subject to weather conditions, aircraft serviceability and operational commitments.

IWM reserves the right to refuse admission, terminate a visit, close public areas or restrict access to areas within the museum at short notice or without prior warning.

 

Gift Aid on tickets (excludes Air Shows)

Gift Aid allows IWM to reclaim the tax back on the entire admission and donation price if you are a UK taxpayer, worth 25p for every £1 paid

To take part in the scheme you would pay a voluntary donation of at least 10% on top of the standard admission price, and provide a few personal details as specified by HMRC

By agreeing to Gift Aid, your admission entry fee becomes a donation in lieu of admission to IWM

By selecting a ticket that includes a voluntary donation, you will be making a valuable contribution to the care and conservation of IWM’s collections. Thank you.

Blue Peter Badge Holders

Blue Peter badge free admission is valid for children aged 5 – 15 at IWM Duxford and HMS Belfast for general admission only.

Badge holders must be accompanied by at least one full paying adult/concession or a free carer, over the age of 16.

You must show your Blue Peter badge and card to the admissions team to receive your free ticket.

This offer is not available on advance online tickets. Excludes Air Shows, Flying Days and other commercial events/tours.

You may not use this offer in conjunction with any other offer.

Churchill War Rooms Promotion Leaflet Offer

To redeem discount present leaflet at admissions till when buying tickets.

Discount can only be applied before ticket purchase and not retrospectively.

This offer is not available online.

This offer cannot be used in conjunction with any other discounts or special offers.

You cannot exchange offer for monetary value or apply to any other item.

Discount is not valid on group bookings.

 

Air Shows

 

The Duxford Air Festival and Duxford Battle of Britain Air Shows (organised and produced by IWM).

Air shows at IWM Duxford are advanced ticket only. Tickets are not available on the gate.

Once purchased, tickets are non-transferable and non-refundable. Tickets cannot be updated or changed in any way once purchased.

In line with the latest advice issued by the Government and Public Health England and the continued uncertainty regarding the coronavirus pandemic, the Duxford Air Festival 2020 and Battle of Britain commemorative air show were cancelled. In these exceptional circumstances you are entitled to receive a full refund for this event. 

In the event of an Air Show being cancelled for any other reason, including weather related circumstances, tickets are non-refundable and non-transferable.

Refunds will not be given for any entrance fee for reasons outside of the organisers’ control.

Imperial War Museum and Imperial War Museum Trading Company Ltd will store the data you supply securely and use it for the purpose of processing your order which may include us contacting you to advise of any situation which may directly affect your visit. For further information please refer to our Privacy Statement on our website www.iwm.org.uk. Alternatively you can email [email protected].

Please make sure before you travel that you have downloaded or printed tickets for everyone in your party.

If you are intending to travel by car and park on site, please ensure you have purchased your parking permit before you travel. Parking permits are not available at the gate and you will be refused parking onsite on the day.

Children aged under 16 years of age are free, but you still need to book a free child ticket for them when you make your booking. Children under 16 must be accompanied and supervised by an adult at all times.

Visitors with a disability: visitors able to provide evidence of their disability are entitled to bring a personal assistant (carer) free of charge to assist on their visit. We accept the following documentation (dated within the last two years) as proof of disability:

  •          Disability Living Allowance (DLA)
  •          Personal Independence Payment (PIP)
  •          Blue Badge
  •          Signed letter from GP

Each visitor requiring a free personal assistant (carer) should bring their own documentation. Please ensure you book your free Personal Assistant ticket.

IWM Premium Members must ensure their memberships are valid on both the date of their visit as well as the date of the purchase. They will also need a valid membership card for each discounted ticket purchased.

Your ticket is only valid for the date printed on its face; it is not valid for admission on any other date. We cannot transfer your ticket to a different date.

Air show tickets and Air Show Gold and Family Experience tickets are not valid on general admission days, events or special ticketed events such as guided tours, lectures and talks, as advertised.

Proof of entitlement to concessions will be requested upon entry, including blue badge permits if parking on site.

Tickets are not valid in conjunction with group rates or promotional offers, unless specified.

Photocopies of your ticket(s) will not be accepted. Lost or damaged tickets will not be replaced.

Your ticket has no monetary value and is not for resale.

IWM reserves the rights to refuse admission, or to require the ticket holder to leave the premises at any time.

Please retain your ticket(s) throughout your visit.

Dogs are not allowed on site (except guide dogs and assistance dogs).

To help preserve the collections, please do not touch the exhibits.

IWM photographers may take images at events that could be kept on file and used for publicity purposes. To find out more about how we use our images please ask our photographer or email [email protected]

Commercial filming is not permitted without prior permission from IWM.

All flying at IWM Duxford is subject to weather conditions, aircraft serviceability and operational commitments.

IWM reserves the right to refuse admission, terminate a visit, close public areas or restrict access to areas within the museum at short notice or without prior warning.

For further information such as opening times, air show flying participation and details or other events and activities please visit the IWM Duxford page