Frequently asked questions
Entry to IWM sites

Members are not required to pre-book their visit to any of our charging branches on normal entry days (special events and air shows require booking and additional costs may apply). This includes Churchill War Rooms where time slots do not need to be booked. Members can join the priority access queue and present either their membership card or E-ticket. Please note, in line with advice from Public Health England, all five of our IWM museums are temporarily closed. 

Can I pay for my membership by Direct Debit?

We are currently looking to update the ways in which you can pay for your membership including Direct Debit. This is not currently available and membership is purchased via a one-off payment each year.  

Is there a concession price for membership?

To allow us to keep the price competitive there is no concession price for the membership scheme. The membership scheme provides members with enhanced benefits across all Imperial War Museums sites, and continues to provide vital funding to IWM. Even without concession rates IWM Membership represents a saving for anyone visiting more than one charging branch or visiting a single charging branch more than once in a year. 

Can I purchase a gift membership?

Yes, gift membership vouchers are available to purchase online. Please refer to the gift membership page before making your purchase. During the current operating environment you will receive an email confirmation containing your gift e-voucher, rather than a physical gift voucher in the post.  

Can I get a refund on my admission ticket if I purchase membership?

Unfortunately we aren’t able to refund admission tickets once they’ve been used. However if you change your mind about taking out membership and wish to join at the end of your visit you’ll be given complimentary tickets equivalent to your original admission which can be gifted to friends and family or used to bring along guests on your next visit.

Can I bring along a carer if I am registered disabled?

Yes. When you apply for membership please register your requirements with the admissions staff or with the central membership team at any time so that your needs can be accommodated when you visit. 

I am a Premium Member, how can I receive my member discounts on air shows and other ticketed events?

Any tickets for IWM premium members will need to be purchased through the membership portal and already have the discount applied. The discount is only applicable for premium members and if they wish to purchase tickets for non-members they should be booked through the website.

Can I buy non-members tickets for the Duxford air shows?

To purchase tickets for non-Premium members please visit the air show web pages and follow the links. You can purchase additional non-Premium members tickets via the normal channels, as a Premium member you should login to the membership access area to buy discounted tickets separately. 

 

I'm a Premium Member. Can I use my shop discount online?

Yes! To set up your discount online you will need to email the shop directly at iwmshop@iwm.org.uk. They can set up your account to partner with your membership and therefore apply the discount. 

I’ve just purchased a Membership. Will I receive my membership card and membership pack within 28 days?

Thank you for joining IWM Membership, your support now is more crucial than ever. Due to the current operating environment, we are currently unable to post your membership card and pack out to you, and we are, instead, developing ways we can fulfil your membership digitally. In the meantime, your joining confirmation email will include all the important information regarding your membership such as your member benefits and details. This will also mean you can receive eNews straight away – we want to make sure our members can continue to connect with inspirational stories and news whilst our physical doors are closed. If you have joined as a Premium Member, this also means you can make immediate use of your 15% online shop discount and 20% Air Show Ticket discounts*. As soon as normal business operations have resumed you will be sent your physical membership card and pack in the post - unless you tell us otherwise.  

*Please note, in line with advice from Public Health England, the Duxford May Air Show 2020 and Flying Legends Air Show 2020 have been cancelled. 

How do I login to the members access area if I don’t have or have forgotten my password?

If you have forgotten or lost your password for the Members’ Portal please use the ‘Request a New Password’ option on the login page. This will send a temporary password to your email inbox that is associated with the membership. After signing in you will be prompted to create your new password.

 

If you have any issues with this, or do not receive a temporary password via email please do get in touch with the Membership Team via membership@iwm.org.uk

If you have any further questions about membership please contact the membership team by email membership@iwm.org.uk 

How to buy IWM Membership

  • Buy Membership as a gift

    IWM Membership gift vouchers make a great gift for any history lover.

  • Buy IWM Premium Membership

    Buy IWM Premium Membership today and get all the benefits of IWM Membership plus access to members only events and 15% off in our shops and cafes.

  • Buy IWM Membership

    Buy IWM Membership for free access to Churchill War Rooms, HMS Belfast and IWM Duxford.