Will there be a concession price for membership?

To allow us to keep the price competitive there is no concession prices for the membership scheme. The membership scheme provides members with enhanced benefits across all Imperial War Museums sites, and continues to provide vital funding to IWM. Even without concession rates IWM Membership represents a saving for anyone visiting more than one charging branch or visiting a single charging branch more than once in a year.

Will there be a junior membership available?

No, the new scheme will only have adult and family options. If you are unsure which is the best fit for you please do ask a member of staff either at one of our branches or by email or phone for advice (see contact details below).

What if I have a different family size to the ones included in the membership scheme?

Our Family Membership groups reflect our admission ticket types. Although we do appreciate that this does not yet accommodate all family groups our staff are happy to advise on the most cost effective option for your family at this time. In some instances it will be most cost effective to buy a family membership that exceeds the number in your party. In which case we advise you simply register the additional child members as guests and use these cards to bring a friend.

Can I pay online for the new membership?

Yes, membership is available to purchase online via our website.

Will I be able to set up a Direct Debit?

Eventually, we’ll be looking to update the ways in which you can pay for your membership including Direct Debit. Although this isn't available right now we will be updating members as and when these developments are made available.

Can I still use the promotional link I was sent in November?

The discount code sent on 30 November 2017 was only valid until the end of January 2018. Online purchase of membership now will be at full price.

Can I purchase a gift membership?

Yes, gift membership vouchers are available to purchase online and at IWM shops. The voucher is valid for 12 months from the date of purchase during which time the recipients can exchange the voucher for an annual membership which will not begin until they redeem either over the phone or via email.

Can I get a refund on my admission ticket if I purchase membership?

Unfortunately we aren’t able to refund admission tickets once they’ve been used. However if you change your mind about membership and purchase it at the end of your visit you’ll be given complimentary tickets equivalent to your original admission which can be gifted to friends and family or used to bring along guests on your next visit.

Can I bring along a carer if I am registered disabled?

Yes. When you apply for membership please register your requirements with the admissions staff or with the membership team at any time so that your needs can be accommodated when you visit.

How do I login to the members access area if I don't have or have forgotten my password?

If you haven't receive or have forgotten your password you can reset it by clicking on the ‘reset password’ link on the login page. You will need your membership ID, which can be found on your membership card, and the email address which you signed up with. You will then receive an automated email with a new password. If you haven't yet received your cards or aren’t sure what your membership ID is please email membership@iwm.org.uk.

What is the difference between Friends of Duxford and Premium membership discounted tickets for the air show?

You should purchase the ticket appropriate to the kind of membership card you have at the time of the air show in question. However as the discounts are the same and we are transitioning from one scheme to another for the Duxford Air Festival and Flying Legends air shows anyone with a Friends of Duxford ticket will be able to show a valid Friends of Duxford OR a Premium Membership card to gain entry with that ticket on the day. As a Premium member you should login to the membership access area to buy discounted tickets.

Can I buy non-members tickets for the Duxford air shows?

To purchase tickets for non-Premium members please visit the air show web pages and follow the links. You can purchase additional non-Premium members tickets via the normal channels, as a Premium member you should login to the membership access area to buy discounted tickets separately.

If you have any further questions about membership please contact the membership team by email membership@iwm.org.uk or by phone 020 7091 3000



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