Frequently asked questions
Entry to IWM sites

Following recent government announcements, IWM London, IWM North, Churchill War Rooms and IWM Duxford closed to the public from the end of public opening hours on Wednesday 4 November. HMS Belfast is already closed and is due to reopen to the public in summer 2021.

Upon our reopening, members are encouraged to pre-book free time slot for visits to our branches to help us ensure that we enable social distancing across our different museums. All members can book tickets via the Members’ Portal. Please see below for some further information about how to access the Portal.

We anticipate that we will reopen IWM London, IWM North, Churchill War Rooms and IWM Duxford on 3 December, however our closure may be extended in line with government advice. We will communicate our sites’ reopening via our digital channels.

Can I pay for my membership by Direct Debit?

We are currently looking to update the ways in which you can pay for your membership including Direct Debit. This is not currently available and membership is purchased via a one-off payment each year.  

Is there a concession price for membership?

To allow us to keep the price competitive there is no concession price for the membership scheme. The membership scheme provides members with enhanced benefits across all Imperial War Museums sites, and continues to provide vital funding to IWM. Even without concession rates IWM Membership represents a saving for anyone visiting more than one charging branch or visiting a single charging branch more than once in a year. 

Can I purchase a gift membership?

Yes, gift membership vouchers are available to purchase online. Please refer to the gift membership page before making your purchase. Our gift vouchers will be sent out via Recorded Delivery, this is between a 7 to 10 delivery timeframe from date of purchase. Please allow for any delays during this current time where postal operations have been disrupted, however we are more than happy to assist with any queries regarding delivery timescales.

Can I get a refund on my admission ticket if I purchase membership?

Unfortunately we aren’t able to refund admission tickets once they’ve been used. However if you change your mind about taking out membership and wish to join at the end of your visit you’ll be given complimentary tickets equivalent to your original admission which can be gifted to friends and family or used to bring along guests on your next visit.

Can I bring along a carer if I am registered disabled?

Yes. When you apply for membership please register your requirements with the admissions staff or with the central membership team at any time so that your needs can be accommodated when you visit. You can contact us via membership@iwm.org.uk to do so, or via telephone on 020 7091 3000.

I am a Premium Member, how can I receive my member discounts on air shows and other ticketed events?

Any tickets for IWM premium members will need to be purchased through the membership portal and already have the discount applied. The discount is only applicable for premium members and if they wish to purchase tickets for non-members they should be booked through the website.

Can I buy non-members tickets for the Duxford air shows?

To purchase tickets for non-Premium members please visit the air show web pages and follow the links. You can purchase additional non-Premium members tickets via the normal channels, as a Premium member you should login to the membership access area to buy discounted tickets separately. 

 

I'm a Premium Member. Can I use my shop discount online?

Yes! To set up your discount online you will need to email the shop directly at iwmshop@iwm.org.uk. They can set up your account to partner with your membership and therefore apply the discount. 

I’ve just purchased a Membership. Will I receive my membership card and membership pack within 28 days?

Thank you for joining IWM Membership, your support now is more crucial than ever. We are still working to ensure that all membership cards and membership packs arrive within the 28 day period, however if you have any queries about this please do feel free to send us an email membership@iwm.org.uk

How do I login to the members access area if I don’t have or have forgotten my password?

If you have forgotten or lost your password for the Members’ Portal please use the ‘Request a New Password’ option on the login page. This will send a temporary password to your email inbox that is associated with the membership. After signing in you will be prompted to create your new password.

If you have any issues with this, or do not receive a temporary password via email please do get in touch with the Membership Team via membership@iwm.org.uk

If you have any further questions about membership please contact the membership team by email membership@iwm.org.uk 

 

If you have any further questions about membership please contact the membership team by email membership@iwm.org.uk 

How to buy IWM Membership

  • Buy Membership as a gift

    IWM Membership gift vouchers make a great gift for any history lover.

  • Buy IWM Premium Membership

    Buy IWM Premium Membership today and get all the benefits of IWM Membership plus access to members only events and 15% off in our shops and cafes.

  • Buy IWM Membership

    Buy IWM Membership for free access to Churchill War Rooms, HMS Belfast and IWM Duxford.