'Can I speak to the girl who was the last person to see Dan?'


Janice Brooks: “Coming up to the 1st anniversary, we were having a remembrance service and one of the things I was tasked with was gathering a book of remembrance. It was going to be we, me reaching out to the individual family members, me asking them for a photograph and a story which would go in a book that we would have forever and would really celebrate their lives. I have it here. And just flicking through actually every face tells a story. There's some photographs in here that I took. It goes right there, it's every one of our 61 people have a photograph. And this is Dan who was one of the last guys I saw. On the day and afterwards, his wife would call me and she called the Help Desk one day and said: “can I speak to the girl who was the last person to see Dan?” And I came on the phone, scared. And she said to me: “How was he? What is your last memory of him?” My last memory of him is the three of them walking towards me and smiling. I said I was, you know, I didn't know whether to stay or go. They had decided to stay. “Was he scared? Did he look scared?” I said: “Honestly, no.” The three of them were laughing and joking as they were walking towards me. And that is a memory that I want to keep. And she thanked me. She wrote to me afterwards and said I'd helped her. Which is surprising. And she thanked me. And she said that I helped her. I had helped her move on. I thought she was very generous. And every time I look at this, I think not only of him, but how wonderful she was to me.” 

Janice Brooks worked for international brokerage firm Euro Brokers in the South Tower of the World Trade Center complex, having only moved to New York from London just weeks before the events of 11 September 2001.

Janice worked on the 84th floor of Two World Trade Center, managing to escape after learning of a plane hitting the adjacent tower, while 61 of her Euro Brokers colleagues unfortunately did not. 

She tells the story of the books of remembrance that were created as a memorial to her colleagues and how it helped her and others deal with what happened. 

Janice has since returned to the UK, now living just outside of London in Essex and working in Canary Wharf. Janice is working closely with UK educational charity SINCE 9/11 to help younger generations understand the events and impact of the 9/11 attacks. 

Janice was interviewed in 2018 as part of IWM's Age of Terror season,

Related Content

Section of twisted and rusted steelwork from the collapsed World Trade Center, New York; the piece comprises beams from the external walls of the building, and was originally located somewhere around one of the two impact zones.
Contemporary conflict

What Were the 9/11 Terrorist Attacks?

On the morning of 11 September 2001, 19 al-Qaeda terrorists hijacked four commercial passenger planes in the United States. Two planes were flown into the Twin Towers of the World Trade Center in New York City, causing both towers to collapse. A third plane was crashed into the Pentagon.

David Loyn sitting in a room in Helmand, Afghanistan, editing after the fall of the Taliban
David editing a report in Helmand, Afghanistan. Courtesy David Loyn
Contemporary conflict

Memories of 9/11

The attacks on 9/11 had a profound impact on many people’s lives, shaping the direction that their lives took from this point on. 

An identity security pass for entry into the World Trade Center buildings in New York, issued to a Deutsche Bank employee, David Hancock, with the poignant expiry date of 11 September 2001
©IWM (Documents.19699)
Contemporary conflict

9/11: A Global Story

How did people around the world react to the events of 9/11? Explore stories of those who remember that day and find out how to share your memories of these events. 

Visitors exploring IWM North's Main Exhibition Space
Contemporary conflict

9/11 Twenty Years On