Responding to Covid-19 at IWM Duxford

Customer Safety is Our Priority

We’ll continue to adapt and review our response to COVID-19 in line with government advice, as well as your valued feedback. Please check back regularly for the most up to date information. All measures detailed below are in accordance with current government advice.

Latest Updates (September 2020)

  • Currently all events and experiences below at IWM Duxford will go ahead, with some changes to planned attendance numbers. These are outlined in the policies below.
  • Tickets are on sale now for events and experiences.
  • Please refer to the event page for the most up to date information specific to your activity and what to bring.
Measures in place
Social Distancing

Capacity

  • The number of available tickets has been reduced to enable IWM to alter the event’s overall capacity as required.
  • By restricting the number of attendees, we are better able to ensure our customers are as safe as possible during the event.

Social Distancing, Queue & Crowd Management

This reduction in numbers enables us to put in place the following measures:

  • Visitors are required to observe suitable social distancing measures as a condition of entry. Those who do not will be removed so that we meet necessary health and safety standards for staff and visitors.
  • Accessibility policies will be updated in line with government advice.
Hygiene and Safety Measures

To underpin our social distancing policy, we will also:

  • Ensure adequate staff numbers on site to help enforce our social distancing policy outlined above.
  • Staff will be easily identifiable and will adhere to social distancing regulations. Where staff are in direct contact with the public, they will be provided with suitable personal protection equipment (PPE) to keep you and them safe.
  • There will be hand sanitiser stations at the entrances and around the site. Where possible, we encourage visitors to also bring their own hand sanitisers to keep with them and use throughout the event.
  • These sanitiser stations will be topped up prior to the event, with visitors encouraged to use the sanitiser on entry and exit.
  • Event spaces will be thoroughly cleaned before and after the event.

Please help us by using hand sanitiser, washing hands thoroughly, observing social distancing markers, and where possible, please bring and use your own PPE. Together we can make this event as safe as possible.

Symptoms and Illness

Following government and Public Health England guidance, if you have a temperature, cough or shortness of breath, please do not attend the event to protect our staff and visitors.

If you have any of the above symptoms 14 days before the event, you should self-isolate.

For more advice and information on COVID-19 symptoms, please check the official websites below:

NHS Symptoms Check

Government Guidance

Event Information

In order to keep our visitors and staff safe, we have introduced a range of measures that will ensure our events and experiences are delivered in a responsible, safe and socially distanced manner.

These measures will be updated in line with Government advice, please check back regularly for the most up to date information.

The following changes to our operational procedure are planned for the below events:

Events
In the Cockpit Events
  • This is a one on one experience with a museum guide. The experience is delivered behind a barrier away from the main visitor walkways.
  • Social distancing measures will be maintained between the visitor and the museum's guide.
  • Hand sanitiser will be provided before and after going into the aircraft cockpits.
  • The museum’s guides explain the controls of the aircraft via large scale images and descriptions, meaning that we do not need to get near to the cockpit whilst a visitor is sitting in the pilot’s seat.

More about In The Cockpit Events: Spitfire N3200 and Avro Vulcan

The Inside View: The Lancaster
  • This is a ticketed experience with a museum guide. The experience is delivered behind a barrier away from the main visitor walkways.
  • Capacity for this experience has been reduced and social distancing measures will be maintained between the visitors and the museum’s guide.
  • Hand sanitiser will be available before and after the talk.
  • A social distancing briefing will be given at the start of the event.  
Half Term Activities
Spies and Disguise

Trail

  • Trail is self-led and materials are single use and will either be taken home or disposed of by the visitor in bins provided.
  • Social distancing will be observed throughout the activity
  • Staff and performers will be wearing appropriate PPE- Visors and/or face mask
  • Hand sanitising units available around site to ensure hygiene

Commando Joes Assault Course

  • All equipment will be cleaned between each use. Any touching will be at a minimum.
  • Hand sanitising units will be nearby in order to ensure hygiene
  • Participants will be asked to sanitise their hands before and after the activity
  • Social distancing will be observed throughout the activity

Code Cracker

  • Materials are single use and will either be taken home or disposed of by the visitor in bins provided.
  • Hand sanitising units will be nearby in order to ensure hygiene
  • Social distancing will be observed throughout the activity
  • Staff/volunteers will be wearing appropriate PPE (Visors)

Find out more about Spies and Disguise

Flight Academy
  • Social distancing will be observed throughout the activity
  • Hand sanitising units will be nearby in order to ensure hygiene
  • Flight Academy materials are single use and will either be taken home or disposed of by the visitor in bins provided.
  • Runway obstacles will be wiped down regularly during the day
  • The amount of materials in the activity area will be limited to the number of participants and replenished from a non-public area as required.
  • Whilst the activity does not need pre booked (All family programmes are free to all visitors) a queuing system may be put in place to accommodate busy periods.

Find out more about Flight Academy

Family Mission: D-Day Edition
  • Backpacks will be handed over from our “Visit Planning Point” allowing for social distancing.
  • At the end of your Mission your backpack removed from public areas, stored and untouched for a minimum of 72 hours. Your family will be the only people using that backpack in a 72-hour period.
  • Before being entered back into circulation each bag will be sprayed with disinfectant and wiped down.

Find out more about Family Mission: D-Day Edition

Cockpit Control
  • Social distancing will be observed throughout the activity.
  •  Hand sanitising units will be nearby in order to ensure hygiene.
  • Cockpit Control materials are single use and will either be taken home or disposed of by the visitor in bins provided.
  • Gloves will be provided for the activity.
  • The measuring area and cockpit will be wiped down after every use.
  • The amount of materials in the activity area will be limited to the number of participants and replenished from a non-public area as required.
  • Whilst the activity does not need pre booked (All family programmes are free to all visitors) a queuing system may be put in place to accommodate busy periods.

Find out more about Cockpit Control

Airplane Investigators
  • Social distancing will be observed throughout the activity.
  • Hand sanitising units will be nearby in order to ensure hygiene
  • Airplane investigator materials are single use and will either be taken home or disposed of by the visitor in bins provided.
  • Workbench areas will be cleaned regularly during the day
  • The amount of materials in the activity area will be limited to the number of participants and replenished from a non-public area as required.
  • Whilst the activity does not need pre booked (All family programmes are free to all visitors) a queuing system may be put in place to accommodate busy periods.

Find out more about Airplane Investigators

Accessibility for deaf and hearing impaired family visitors

Please make yourself known to the family activity facilitator.

The facilitator will follow the National Deaf Children’s Society recommendation to temporarily remove the face mask/covering and communicate within the current safety guidance (e.g. ensuring hand washing before and after, not touching the face when the mask/covering is removed, remaining within the social distancing guidelines of staying 2 metres apart).