This FAQ was updated on 22 October 2021. 

Booking a Visit

All IWM sites are now fully open.

Our sites will be open five days a week from Wednesday to Sunday. During half term and holidays, our branches will be back open seven days a week. For opening times, please refer to the branch specific webpages.

There is no requirement to book in advance for any of our branches. Visitors, including members, are welcome to turn up on the day.

However, we do recommend booking in advance for IWM North, IWM Duxford, Churchill War Rooms and HMS Belfast if you can, to ensure you can enter at your preferred time even during busy periods.

Pre-booked admission tickets for IWM London are not available for the period 20 to 31 October. 

If you wish to visit the Second World War Galleries and the Holocaust Galleries during your visit to IWM London, entry is free with a timed ticket. When you arrive at IWM London, please collect a timed entry ticket from the Information desk on Level 0. Tickets for these exhibitions are not available to book in advance online.

We are expecting the new galleries to be busy in the first days after opening and we cannot guarantee entry to the galleries.

As with adults, we recommend booking tickets for children in advance, however there is no requirement to prebook. 

In line with Government guidelines, as of 18 October, there are currently no limits on the number of people that can be in your group during your visit.

Yes, the Archive and Research Room is now open to the public Wednesday to Friday 10am to 3pm. 

Booking in advance is required and you can book a slot here. 

Please see our Archive and Research Room webpage for more information about arranging a visit

Yes, you can now enquire about booking a visit for your school here:

IWM London

IWM North

IWM Duxford

 

Keeping you Safe during your visit

We recommend that visitors wear masks indoors where possible, especially in crowded areas and enclosed spaces such as Churchill War Rooms and HMS Belfast.

We ask visitors, where possible, to keep a reasonable distance from people who are not visiting with you. You will still see signage in the museum advising you to keep your distance from others where possible. 

We are also continuing to limit the number of visitors to each of our museums for the time being, so that physical distancing can be observed where possible.

Hand washing/hand sanitising will continue to be encouraged, and hand sanitiser points are set up throughout the different sites in key areas to ensure visitors can wash and sanitise their hands regularly.

We have increased the amount of cleaning that we do, especially in busy visitor areas. We pay special attention to stair handrails, doors, lifts, toilets areas, and any interactive gallery points.

You must not visit the museums if you have symptoms of coronavirus, if you have tested positive for coronavirus within the last 10 days, or if you have been told to self-isolate by NHS Test and Trace.

If you have booked tickets for our museums but have developed symptoms of coronavirus, or if you need to self-isolate for any other reason, please let us know by contacting us via our online form and we will be able to assist further with your enquiry. 

The latest government guidelines regarding the need to self-isolate can be found here.

Yes. All of our staff have had special training to ensure they are fully aware of the appropriate guidance and will be available to safely support your experience. Please feel free to engage with them at any point during your visit.

Yes, IWM is working with the Government to ensure that we can support the NHS Test and Trace tracking system. If you wish to, you are still able to scan our NHS Test and Trace QR code with your phone app to log yourself as visiting our branches. 

Read our Privacy Policy

Details of the NHS Test and Trace Programme can be found here: https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

The NHS Test and Trace Privacy Policy can be found here https://contact-tracing.phe.gov.uk/help/privacy-notice

Site Specific Information

We have reopened locker storage facilities and increasing storage for pushchairs. We are providing extra sanitiser and wipes in these areas for visitors to use.

Watch our welcome back video here.

 

Our car park will be open 07.00 to 19.00, and you can pay by cash or card. Please ensure you have the exact change if you wish to pay by cash as no change will be available on site.

The car parking charge is:

0-4 hours £5.00

4-6 hours £7.00

6-8 hours £8.00

8-12 hours £10.00

We have reopened locker facilities at IWM North and are increasing storage for pushchairs. We are also providing extra sanitiser and wipes in these areas for visitors to use.

 

Watch our welcome back video here.

The car park at Duxford remains free of charge and is available as normal, including blue badge parking.

Watch our welcome back video here.

To ensure the safety of visitors, we have changed the route slightly, but this has no impact on accessibility, and the lift is still in service.

We are issuing audio guides as usual, and these are being individually cleaned by our staff. Visitors wishing to clean them again will be supplied with a wipe. Visitors are encouraged to use their own earphones to plug into the standard 3.5mm jack rather than holding the audio guide to their ear.

Unfortunately, there are no cloakroom or locker facilities at Churchill War Rooms, so we are unable to allow access to visitors with suitcases, pull along baggage, or large holdalls.

The route around the ship has been changed slightly to help with distancing.

We are issuing audio guides as usual, and these are being individually cleaned by our staff. Visitors wishing to clean them again will be supplied with a wipe. Visitors are encouraged to use their own earphones to plug into the standard 3.5mm jack rather than holding the audio guide to their ear.

Unfortunately, there are no cloakroom or locker facilities on HMS Belfast, so we are unable to allow access to visitors with suitcases, pull along baggage, or large holdalls.

Facilities

Toilets are available for use during your visit. We recommend, where possible, wearing face coverings in the busier areas of our museums like toilets.

There is enhanced cleaning in all our toilets

Cafés are now available at all branches.

IWM Duxford: The Workshop restaurant, Armoury café, and American Air Museum café are all open, selling sandwiches, salads, bakery, hot & cold drinks. There are also stands outside by the airfield selling burgers and hotdogs  

IWM North: The café is open and selling sandwiches, salads, bakery, hot & cold drinks.

IWM London: The cafés are open and selling sandwiches, salads, bakery, hot and cold drinks, and pizzas

Churchill War Rooms: The café is open and selling sandwiches, salads, bakery, hot & cold drinks.

HMS Belfast: The Stokers’ Cafe is open and selling sandwiches, salads, bakery, hot & cold drinks. There is also The Bar @ HMS Belfast serving beers, wines, cocktails, coffee and soft drinks

A Grab and Go service is available at all sites. Please be aware that seating in cafés may be limited to accommodate social distancing. Our cafés are operated by independent providers and not by Imperial War Museums.

Retail shops are open in each of our museums.

Customers are free to browse products as normal, but we ask that customers use a hand sanitisation station before and after doing so.

We are not currently able to accept cash, but you can still pay by card. We will clean the chip and pin machines regularly for customers who wish to make purchases over the contactless limit. We have hand sanitiser positioned beside all chip and pin machines for visitors to use.

Unfortunately, we are not able to accept cash in our museums at present. All payments for tickets, cafes, shops, and any donations you may wish to make need to be made by payment card.

You can still bring pushchairs to our museums as normal. We will have a buggy park near the locker area at the west entrance of IWM London.

We are reopening water fountains across our sites. Drinks are also available to buy from our shops and our cafes.

Air Show and Events

Join our eNews and be the first to know when Duxford Air Shows 2022 tickets will go on sale. 

For the latest information about our events, please go to the pages specific to the events for the latest information:

IWM London 

IWM North

IWM Duxford 

Churchill War Rooms

Guided tours and events in our museums have now resumed, and we recommend that you book timed tickets on our website in advance.

New dates will be going live for events taking place in 2021 and 2022, so make sure to keep an eye on our events pages and book early to avoid disappointment.

If you would like to book a guided tour on the day you visit, please go to our visitor information desk.

Yes, please check the webpage for each of our museums to find out what is open on the day of your visit.

 

Accessibility Information

The West entrance is open for visitors with access requirements. Wheelchairs are available to borrow subject to availability. We will clean loan wheelchairs after use, and there will also be a self sanitisation point for loan wheelchairs should visitors wish to use it.

There is no change to accessibility at IWM North. The lifts are open, and wheelchairs are available on site on request. Accessible toilets and baby changing facilities remain open on the ground floor of the museum.

There is no change to accessibility at IWM Duxford. Wheelchairs are available to borrow, and there is a small visitor bus that travels between the various parts of the site. Lifts are available, and accessible toilets and baby changing facilities are open as normal.

The lift at Churchill War Rooms remains open, and there is no change to our accessibility. Once on the lower floor, everything is on one level.

There is a lift between the two outside decks, but the only access to the lower decks is via stairs or ladders.

Membership

We are incredibly grateful to all of our members for their support during what has been a challenging time. 

IWM is a charity, and even in normal times the financial support from our members is important to ensure we can continue our vital work. Over the past year, when many sources of income have not been available to us, it has been even more important.  If you are not already a member and would like to support us, you can join from as little as £5 a month at www.iwm.org.uk/membership

If you have any questions about your current membership, renewing your membership, or any other membership enquiry, please email [email protected] and the team will be happy to help.

If you would like to support us by becoming a member, you can do this easily on our Membership page. This is the best way to support us and our work. If you would prefer to make a donation, this will still provide much needed help, and you can do this on our JustGiving page. You can also help us by taking advantage of our great experiences, buying from our online and museum shops, and using our museum cafes.

Online IWM Shop

Yes – please do!  Both our online shop and IWM Prints are processing orders as normal.

Members who joined on or after January 2021 get a 10% discount from our online and museum shops. 

Public Health England has advised that there is currently no evidence to suggest that COVID is likely to be transmitted via post, packages, or parcels.

Our couriers will not be handing over their devices to capture electronic signatures. Drivers will instead log customer details on their behalf when delivered to act as proof of delivery. Customers therefore will be able to receive their deliveries without coming into contact with the driver.

IWM will continue to send parcels to all areas. However, it is possible that attempts to limit the spread of the coronavirus by our couriers could result in delivery delays for some of our services.

IWM will extend our returns period for anyone self-isolating as long as the item meets the other terms and conditions of our returns policy.

Impact of Covid-19 on IWM

IWM is a charity. As well as our government funding, we rely on the income we receive from ticket purchases for our branches and major events, as well as the financial support of our members and donors. With dramatically reduced income from ticket purchases, we have become more reliant on philanthropic support and charitable donations.

This support helps us to continue to tell the stories of people who have lived, fought and died in conflicts involving Britain and the Commonwealth since the First World War.

There are lots of ways that you can help IWM. We would love you to join as a member, which as well as helping us to continue, gives free access to all of our museums. You can also help by donating in the museums or on our JustGiving page, by booking on one of our great experiences, or just from buying products, food and drinks in our shops and cafes. We are grateful for any help you can give.

If you have any questions, please let us know using our Contact Us form and we will get back to you as soon as we can. 

If you haven’t been able to find the answer to your question here, please submit your enquiry through our Contact Us form and we will get back to you as soon as we can.