Contact Us

Visit the Offer Material to the Collections page to fill out an online Offer of Material form and read about our current collection priorities and our object donation check list to help us learn more about your offer.

Our expert staff have put together these useful guides to help you start your research into your family history, explaining what records you will need and where to find them.

When searching our collections the following may help:

• Make sure all search terms are spelt correctly.
• Use filters and quotation marks to narrow your search results.
• Remove filters and use less specific terms to broaden your search.

If you put in keywords that relate to the subject you are searching for, rather than whole sentences, you are likely to receive more results.

The information about items in IWM’s collections is included on the Collection page for that item. In most cases this is the only information that we have and for certain smaller items such as photographs, documents and diaries the best way to learn more would be to make an appointment to see the item in person.

This can be done by visiting the section of our website that covers Our Research Facilities.

If you see ‘No media available online’ showing, this means that the item has not yet been digitised. Digitisation is available on request at an additional cost of £30 per item through the Media Sales and Licenses page or you may be able to access the item via an appointment with our research facilities. Find out about our digitisation programme.

While we cannot help directly with enquiries about objects or media not held by the museum, you may be able to find out more about your item by comparing it to similar items through our Collections Online. Due to the sheer volume of such requests we receive, our curators’ focus has to be the development and documentation of items already in our collection, as well as the creation of exhibitions and other elements of our public programme.

To help you plan your visit please look at the sections Visit a branch and Come to an event.

Our tickets are non-transferrable and non-refundable, which is why at the time of booking we ask you to please make sure that you are booking the correct ticket type for the correct day. See our terms and conditions on our website.

After you have successfully booked tickets we send you a confirmation email with a link to download your e-tickets. You should receive this shortly after booking. Please make no_reply_iwm@maximweb.net a trusted source as sometimes your email provider will block emails that are not from trusted sources. Please also check your spam folder as your ticket confirmation email may be delivered to this folder by your email provider for a similar reason. If you do not receive your confirmation email within 24 hours please contact IWM using the details at the bottom of this page with your name, postcode and IWM booking reference and we will resend your tickets or advise you about your booking.

After you have booked your visit directly through the IWM website, we will send you a confirmation email with a link to download your e-tickets. You will need to print these or bring them on your smartphone or tablet when you visit for our staff to check.

Please note that parking permits for Air Shows at IWM Duxford must be printed out and on display on your dashboard as you arrive.

All visitors to IWM London and IWM North enjoy free admission and we do welcome serving personnel and veterans to all IWM’s branches. Our charging branches also offer free admission to serving armed forces and veterans on Armed Forces Day.

Our policy not to offer a forces discount at other times was decided upon after careful thought and consideration. IWM is a registered charity, with a remit to collect and preserve history of the impact of war from 1914 to contemporary conflict through the arts, social and cultural history of conflict and to bear witness to the Holocaust and other acts of genocide, as well as military operations. Many of our visitors have been affected by our subject matter, and the decision was made not to single out one of these interest groups to receive a discount.

Thank you for your interest in supporting IWM by wishing to make a financial donation. You can make a donation to IWM or help the museum by fundraising for us through our JustGiving page.

To find out more about hiring our facilities and what we can offer or to find out about a private event that is already planned then please contact the relevant events team. You can find their contact details here.

To help you plan your visit please look at Book a tour.

If you are thinking of giving a gift, IWM offers a gift membership voucher that can be purchased online or from any of the IWM shops.

You can find out more about gift membership here or by emailing membership@iwm.org.uk.

The gift voucher will be valid for 12 months from the date of purchase. During this time the recipients can exchange the voucher for an annual membership which will not begin until they redeem their voucher either over the phone or via email.

Alternatively you may wish to purchase something from our online shop to give as a gift.