Please use the information below to assist you with your enquiry initially. If you still cannot find the information that you are looking for then please complete the ‘contact us’ form at the bottom of the page and one of our team will be able to assist you further.
We are currently receiving a high number of enquiries but we will get back to you as quickly as we can.
With very best wishes
The IWM Customer Service team
Research our collections
IWM's research facilities can help you carry out your own research on IWM’s collections. Whether it's documents, photographs or film you can book a place in our research facilities.
Please note any material you wish to consult needs to be ordered five days in advance.
Come to an event
Come to one of our events, including our world famous air shows.
Visit a branch
Imperial War Museums is a family of five museums. Find out about all our locations and how to visit them.
Book a tour
Whether it's just for you, your family or a private group, find out more about the Museums and the stories we hold with our range of tours.
Book a school visit
Discover our range of learning sessions for schools.
Book a visit with a group
Find out more about group bookings.
Frequently Asked Questions
Collections and research
Visit the Offer Material to the Collections page to fill out an online Offer of Material form and read about our current collection priorities and our object donation check list to help us learn more about your offer.
Our expert staff have put together these useful guides to help you start your research into your family history, explaining what records you will need and where to find them.
When searching our collections the following may help:
- Make sure all search terms are spelt correctly.
- Use filters and quotation marks to narrow your search results.
- Remove filters and use less specific terms to broaden your search.
If you put in keywords that relate to the subject you are searching for, rather than whole sentences, you are likely to receive more results.
The information about items in IWM’s collections is included on the Collection page for that item. In most cases this is the only information that we have and for certain smaller items such as photographs, documents and diaries the best way to learn more would be to make an appointment to see the item in person.
This can be done by visiting the section of our website that covers Our Research Facilities.
If you see ‘No media available online’ showing, this means that the item has not yet been digitised, or not available online for copyright reasons. Digitisation is available on request at an additional cost through the Media Sales and Licenses page or you may be able to access the item via an appointment with our research facilities. Find out about our digitisation on demand service
While we cannot help directly with enquiries about objects or media not held by the museum, you may be able to find out more about your item by comparing it to similar items through our Collections Online. Due to the sheer volume of such requests we receive, our curators’ focus has to be the development and documentation of items already in our collection, as well as the creation of exhibitions and other elements of our public programme.
Tickets and visit planning
Our tickets are non-transferrable and non-refundable, which is why at the time of booking we ask you to please make sure that you are booking the correct ticket type for the correct day. See our terms and conditions on our website.
After you have successfully booked tickets we send you a confirmation email with a link to download your e-tickets. You should receive this shortly after booking. Please make [email protected] a trusted source as sometimes your email provider will block emails that are not from trusted sources. Please also check your spam folder as your ticket confirmation email may be delivered to this folder by your email provider for a similar reason. If you do not receive your confirmation email within 24 hours please contact IWM using the details at the bottom of this page with your name, postcode and IWM booking reference and we will resend your tickets or advise you about your booking.
After you have booked your visit directly through the IWM website, we will send you a confirmation email with a link to download your e-tickets. You will need to print these or bring them on your smartphone or tablet when you visit for our staff to check.
Please note that parking permits for Air Shows at IWM Duxford must be printed out and on display on your dashboard as you arrive.
All visitors to IWM London and IWM North enjoy free admission and we do welcome serving personnel and veterans to all IWM’s branches. Our charging branches also offer free admission to serving armed forces and veterans on Armed Forces Day.
Our policy not to offer a forces discount at other times was decided upon after careful thought and consideration. IWM is a registered charity, with a remit to collect and preserve history of the impact of war from 1914 to contemporary conflict through the arts, social and cultural history of conflict and to bear witness to the Holocaust and other acts of genocide, as well as military operations. Many of our visitors have been affected by our subject matter, and the decision was made not to single out one of these interest groups to receive a discount.
Thank you for your interest in supporting IWM by wishing to make a financial donation. You can make a donation to IWM or help the museum by fundraising for us through our JustGiving page.
Please visit the become a member page for more information on our membership and how you can support us.
Visit our volunteer pages to find out about our volunteer offer and to search and apply for opportunities that match your availability and interests.
If you are thinking of giving a gift, IWM offers a gift membership voucher that can be purchased online or from any of the IWM shops.
The gift voucher will be valid for 12 months from the date of purchase. During this time the recipients can exchange the voucher for an annual membership which will not begin until they redeem their voucher either over the phone or via email.
Alternatively you may wish to purchase something from our online shop to give as a gift.
Contact us at one of our locations
If you haven't found an answer to your question, want to give us feedback or make a complaint, have a problem or a request, please contact us by filling in this form.
If you wish to contact us by phone, please call 0207 416 5000 or or 0207 091 3067.
The Imperial War Museum is an exempt Charity under the terms of The Charities Act, Schedule 2 paragraphs (u) and (w). As such we do not have a Charity Registration Number.
VAT Registration Number: GB 731 1782 50
Imperial War Museum Trading Company Ltd
Registration Number: 3719634