Terms and Conditions

UK schools, FE colleges and youth groups

  • All schools must book in advance.  You are advised not to make any travel arrangements until you have received a Visit Confirmation Letter (PDF)
  • Payment for learning sessions is by invoice only. We are not able to accept payment on arrival – see Current Charges
  • Add learningbookings@iwm.org.uk to your 'safe senders' list to ensure your Visit Confirmation Letter reaches you
  • For any changes to a request or confirmed booking, or general enquiries not answered on our website, please email learningbookings@iwm.org.uk
  • We are not able to take provisional bookings or respond to queries by phone or fax
  • If you would like to bring groups on more than one day please tell us how many groups, the numbers of students per day and your preferred dates on the form
  • All enquiries and visit requests are dealt with in the order in which they are received

Overseas schools, FE colleges and youth groups

  • Overseas schools can explore the permanent galleries at IWM London without pre-booking but must have the correct adult to student supervision ratio – 1:15 as a minimum, 1:10 recommended. Find out more

Current charges

  • Admission to the museum is free but charges apply to special exhibitions
  • Learning sessions and workshops
    £70 per group (maximum 30 people) for a 60-minute session
    £100 per group (maximum 30 people) for a 90-minute session
  • All costs include VAT
  • Payment will be requested by invoice

Cancellation policy

  • Cancellations must be made in writing to lrcancellations@iwm.org.uk
  • Bookings cancelled within two working days of the visit confirmation letter being issued or more than four weeks (28 days) prior to the visit date will not be charged an administration fee
  • Bookings cancelled between four and two weeks (27 days to 14 days) prior to visit will be charged a 50 per cent administration fee
  • Bookings cancelled within two weeks of the visit will be charged a 100 per cent administration fee
  • For multiple bookings over several days, the cancellation period will apply from the first visit date



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Their Past Your Future

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Resources to help teachers explore the course, causes and consequences of conflict and support IWM site visits.

Visit the TPYF website