Accessibility

General Access

Assistance

All Front of House staff have received training in disability awareness.  If you have any queries or need assistance, please ask and we’ll be more than happy to help you. Our visitor Information Desk is located on Level 0. If you have any questions before you visit contact us on 020 7416 5000 or email us at mail@iwm.org.uk.

Parking

Free parking is available on site for blue badge holders.

Parking must be booked two working days in advance and bookings for Monday need to be made by 5pm on Friday. Bookings can be made by emailing us at mail@iwm.org.uk or by calling 020 7416 5000. Please note spaces are limited and subject to availability.

Wheelchair Hire

A limited number of wheelchairs are available for loan from the museum. It’s recommended that you book in advance of your visit by emailing us at mail@iwm.org.uk or by calling 020 7416 5000.

Step-Free Access

Step-free access to the museum is available via the West Entrance.  If you are looking at the front of the building, the West entrance is located on the right hand side of the building, just past the café entrance.

Seating

Fixed seating is available throughout the Museum. Portable, lightweight folding stools can be borrowed from the Information Desk on level 0.

Lifts

All lifts in the museum are wheelchair accessible and have audio announcements. Most lifts also include braille signage.

Toilets

There are 10 accessible toilets located through IWM London on levels 0 - 3.

Download a Floor Plan of the museum

Blind and Visually Impaired Visitors

Guide Dogs

Guide and Assistance dogs are welcome in the museum.

Large Print Guides

Large print texts for The Holocaust exhibition and Lord Ashcroft Gallery are available from the Information Desk on level 0.

Large print e-books for the First World War Galleries are available to download for Kindle and other devices.

Audio Descriptive Guides (Handset)

Audio descriptive guides for the First World War Galleries and The Holocaust Exhibition are available from the Information Desk on level 0. Please ask a member of staff for a handset and any help you need.

Descriptive Tours of the First World War Galleries (during opening hours)

Discover our new First World War Galleries through a live audio described tour for visually impaired and blind people with one of our Visitor Engagement Officers. Tours last approximately 40 minutes and can be booked for a maximum of two people (carers also welcome). Tours are available seven days a week during museum opening hours. It’s advisable to book in advance however, if you need information on the day of your visit, please ask at the Information Desk on level 0.

For further information and to pre-book a place on one of these tours, please call 020 7091 3157 or email VisitorEnquiries@iwm.org.uk.

Descriptive Tours of the First World War Galleries (out of opening hours)

Live descriptive tours for visually impaired and blind people also take place on the first Sunday of every month at 9.30am. Visitors can enjoy exclusive, private access to the exhibition with a Visitor Engagement Officer. These talks must be booked in advance.

To find out more information and to pre-book a place, please call 020 7091 3157 or email VisitorEnquiries@iwm.org.uk.

Tactile Exhibits

A tactile map of the First World War exhibition can be found at the beginning of the Galleries.

For visitors to The Holocaust Exhibition, objects from our handling collection can be accessed throughout the exhibition. Please ask at the Information Desk on level 0 for more information.

Deaf and Hearing Impaired Visitors

Visiting IWM London (BSL) from Imperial War Museums on Vimeo.

Subtitles

There are English subtitle on all films and interactive media throughout the museum.

BSL Film

There’s a short introductory film in BSL with added subtitles at the start of the First World War Galleries to give visitors an overview of the exhibition’s themes and content.

 

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We Are Transforming

Find out more about our major building redevelopment, transforming IWM London to mark the Centenary of the First World War. 

Learn more 

We Need Your Help

Transforming IWM London is an ambitious plan. We urgently need your help to tell the stories from the First World War.

Donate to the First World War Galleries

 

Eating And Drinking

Our café serves a range of handmade British food freshly prepared every day including stone baked pizzas, healthy salads and snacks, fresh sandwiches and classic British puddings.