We are open daily between 10am - 6pm.  Find out more.

  • Step-free access is only available via the West Entrance.  This is to the right side of the museum, in the park and past the cafe terrace. 
  • Wheelchairs are available for loan. To book in advance of your visit, please email  To book on the day of your visit please telephone 020 7416 5000.
  • 11 accessible toilets on Levels 0 - 3.
  • Guide and assistance dogs are welcome.
  • Free parking for blue badge holders.  To book in advance of your visit, please email:  Parking must be booked two working days in advance and bookings for Monday need to be made by Friday at 5pm.  Bookings can be made by calling 020 7416 5000. Spaces are limited and subject to availability.
  • Subtitles in the Lord Ashcroft Gallery and The Holocaust Exhibitions.
  • Live descriptive tour of the First World War Galleries: Subject to availability, we can offer audio described talks for the First World War Galleries for a maximum of two people (carers are also welcome) with our team of Visitor Engagement Officers. These 20 minute talks can be pre-booked by emailing with your preferred date and time. Confirmation and full details will be sent to you within 3 working days.


Visiting IWM London (BSL) from Imperial War Museums on Vimeo.


Audio Descriptive tours

An audio descriptive tours for The Holocaust Exhibition is available from the Information desk on Level 0.

First World War Galleries

We are working on an Audio Descriptive tour for the First World War Galleries for blind or partially sighted people which will be available in the autumn. 

All of our Front of House staff receive training in disability awareness.  If you have any queries, or need any assistance, please ask. We’ll be more than happy to help you.  Contact us on 020 7416 5000 or


We Are Transforming

Find out more about our major building redevelopment, transforming IWM London to mark the Centenary of the First World War. 

Learn more 

We Need Your Help

Transforming IWM London is an ambitious plan. We urgently need your help to tell the stories from the First World War.

Donate to the First World War Galleries


Eating And Drinking

Our café serves a range of handmade British food freshly prepared every day including stone baked pizzas, healthy salads and snacks, fresh sandwiches and classic British puddings.