Transforming IWM London

IWM London re-opens on 19 July 2014


We re-open on 19 July 2014. Find out more.

We’re committed to ensuring IWM London is accessible to all visitors.

The museum has:

  • Step-free access via the West Entrance.
  • Wheelchairs available for loan. To book in advance of your visit, please telephone 020 7416 5000.
  • Accessible toilets on Levels 0 - 3.
  • Guide and assistance dogs are welcome.
  • Free parking for blue badge holders.  To book a space email or call 020 7091 3008. Spaces are limited and subject to availability.
  • Portable Listening Devices available for loan. Please ask a member of our Front of House staff during your visit.
  • An audio descriptive tour for Lord Ashcroft Galleries: Extraordinary Heroes
  • An audio descriptive tour for  The Holocaust Exhibition.
  • Subtitles in the Lord Ashcroft Gallery and The Holocaust Exhibitions.

Our new First World War Galleries will be open from 19 July 2014 with the following:

  • Subtitles on all films and interactive media.
  • BSL introductory film to the Galleries for deaf, hard of hearing and BSL users.
  • Large print E-book available to download.

We’re also working on an Audio Descriptive tour for the First World War Galleries for blind or partially sighted people which will be available in the autumn.

All of our Front of House staff receive training in disability awareness.  An introductory talk to the museum is available for visitors who are blind or partially sighted, subject to availability.  Please ask at the Information Desk on Level 0.

If you have any queries, or need any assistance, please ask. We’ll be more than happy to help you.

If you have any feedback we would love to hear from you. You can leave comments at our Information Desk on your day of visit or email us:


We Are Transforming

Find out more about our major building redevelopment, transforming IWM London to mark the Centenary of the First World War. 

Learn more 

We Need Your Help

Transforming IWM London is an ambitious plan. We urgently need your help to tell the stories from the First World War.

Donate to the First World War Galleries


Eating And Drinking

Our Kitchen Front café offers a delicious range of hot food, cold snacks, cakes and pastries, all home-baked and made with fresh and seasonal ingredients.

Find out more