Accessibility

We are open daily between 10am - 6pm.  Find out more.

  • Step-free access is only available via the West Entrance.  This is to the right side of the museum, in the park and past the cafe terrace. 
  • Wheelchairs are available for loan. To book in advance of your visit, please email mail@iwm.org.uk.  To book on the day of your visit please telephone 020 7416 5000.
  • 11 accessible toilets on Levels 0 - 3.
  • Guide and assistance dogs are welcome.
  • Free parking for blue badge holders.  To book in advance of your visit, please email: mail@iwm.org.uk.  Parking must be booked two working days in advance and bookings for Monday need to be made by Friday at 5pm.  Bookings can be made by calling 020 7416 5000. Spaces are limited and subject to availability.
  • Subtitles in the Lord Ashcroft Gallery and The Holocaust Exhibitions.
  • Live descriptive tour of the First World War Galleries: Discover our new First World War Galleries through a live audio described tour of the exhibition. Tours last 20 minutes and can be booked for a maximum of two people (carers are also welcome) with our team of Visitor Engagement Officers. These tours are available 7 days a week during museum opening hours. To find out more information and to pre-book a tour, please call 020 7091 3157 or email VisitorEnquiries@iwm.org.uk. Confirmation and full details will be sent to you within 3 working days.

 

Visiting IWM London (BSL) from Imperial War Museums on Vimeo.

 

Audio Descriptive tours

An audio descriptive tours for The Holocaust Exhibition is available from the Information desk on Level 0.

First World War Galleries

  • Large print e-book.  Download First World War Galleries large print epub or download First World War Galleries large print mobi.
  • Subtitles on all films and interactive media.
  • A tactile map at the beginning of the Galleries
  • BSL introductory film to the Galleries for deaf, hard of hearing and BSL users
  • An Audio Descriptive tour of the First World War Galleries for blind and partially sighted visitors is now available. Handsets can be picked up from the information desk on level 0 for no additional fee. Pre-booking is not required but if you have any questions or would like further information please contact 0207 7091 3157 or email VisitorEnquiries@iwm.org.uk

All of our Front of House staff receive training in disability awareness.  If you have any queries, or need any assistance, please ask. We’ll be more than happy to help you.  Contact us on 020 7416 5000 or mail@iwm.org.uk.

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We Are Transforming

Find out more about our major building redevelopment, transforming IWM London to mark the Centenary of the First World War. 

Learn more 

We Need Your Help

Transforming IWM London is an ambitious plan. We urgently need your help to tell the stories from the First World War.

Donate to the First World War Galleries

 

Eating And Drinking

Our café serves a range of handmade British food freshly prepared every day including stone baked pizzas, healthy salads and snacks, fresh sandwiches and classic British puddings.