Accessibility

Assistance

  • For help before you visit contact us on 020 7416 5000 or email contact@iwm.org.uk
  • For help during your visit ask at our Information Desk, located on Level 0

 

Parking

  • Free parking is available on site for blue badge holders, subject to availability
  • Book your space by email contact@iwm.org.uk or call 020 7416 5000
  • Parking must be booked two working days in advance

 

Wheelchair Hire

  • Free wheelchairs for loan, subject to availability
  • Booking in advance is recommended, email contact@iwm.org.uk or call 020 7416 5000

 

Step-Free Access

Step-free access to the museum via the West Entrance. If you're looking at the front of the building, the West entrance is located on the right hand side of the building, just past the café entrance.

 

Seating

  • Fixed seating on level 0 by the Information Desk, by the cafe and by the toilets
  • Fixed seating on level 2 next to the Steve McQueen art work
  • Fixed seating on level 3 in the art galleries
  • Fixed seating on level 5 in the Lord Ashcroft Gallery
  • Portable, lightweight folding stools available from the Information Desk on level 0

 

Lifts

  • All lifts in the museum are wheelchair accessible and have audio announcements
  • Most lifts include braille signage

 

Toilets

10 accessible toilets located on levels 0 - 3

Floor Plan
 

Blind and Visually Impaired Visitors

Guide Dogs

Guide and Assistance dogs welcome in the museum

 

Large Print Guides

 

Audio Descriptive Guides (Handset)

 

Descriptive Tours of the First World War Galleries (during opening hours)

  • Live audio described tour of our First World War Galleries for visually impaired and blind people
  • Tours for a maximum of two people (carers welcome)
  • Tours approximately 40 minutes long, available seven days a week during museum opening hours
  • Book in advance call 020 7091 3157 or email contact@iwm.org.uk
  • If you need information on the day ask at the Information Desk on level 0

 

Descriptive Tours of the First World War Galleries (out of opening hours)

  • Out of hours live descriptive tours for visually impaired and blind people
  • First Sunday of every month at 9.30am
  • Exclusive, private access to the First World War Galleries with a Visitor Engagement Officer
  • Book tours in advance, call 020 7091 3157 or email contact@iwm.org.uk

 

Tactile Exhibits

Deaf and Hearing Impaired Visitors

Subtitles

There are English subtitles on all films and interactive media throughout the museum.

BSL Film

There’s a short introductory film in BSL with subtitles at the start of the First World War Galleries

 

Share

We Are Transforming

Find out more about our major building redevelopment, transforming IWM London to mark the Centenary of the First World War. 

Learn more 

We Need Your Help

Transforming IWM London is an ambitious plan. We urgently need your help to tell the stories from the First World War.

Donate to the First World War Galleries

 

Eating And Drinking

Our café serves a range of handmade British food freshly prepared every day including stone baked pizzas, healthy salads and snacks, fresh sandwiches and classic British puddings.