Terms and Conditions

Current Charges

  • Group rate Adult (10 or more paying visitors): £11.60
  • Group rate Senior/Student (10 or more paying visitors): £10.15
  • Group rate Child: £5.80
  • School, college and youth group leaders within supervision ratio (one adult to 10 children) Free
  • Additional adults accompanying school, college and youth groups will be charged at the group or individual rate depending on the group size

General Advice

  • Please do not make any travel arrangements until you have received a Visit Confirmation Letter (PDF) from us
  • All enquiries and visit requests are dealt with in the order in which they are received
  • We are not able to take provisional bookings or respond to queries by phone or fax
  • If you would like to bring groups on more than one day please tell us how many groups, the numbers of people per day and your preferred dates on the form

Adult, mixed-age, HE and professional groups

  • Groups of 10 people or more must book in advance and pay on arrival
  • Add contact@iwm.org.uk to your 'safe senders' list to ensure your confirmation letter reaches you
  • For any changes to a request or confirmed booking, or general enquiries not answered on our website, please email contact@iwm.org.uk

UK and overseas schools and FE colleges

  • School groups (with 5 – 15 year olds) on a self-guided visit or undertaking a learning session* are eligible for free admission but need to book in advance. *UK schools only
  • School groups (with 16 – 18 year olds) will pay admission for self-guided visits at all times. If undertaking a learning session*, the session fee is waived if the school group consists of 10 or more students (16 – 18 year olds). *UK schools only
  • School visit (with 5 – 15 year olds) will need to take place on a weekday during UK term time to qualify for free admission.
  • If you are visiting outside these times or do not make an advance booking, then you will need to pay for your whole group (including the children).
  • Your school must make a direct booking with IWM to qualify for free term time admission. Bookings made via a travel operator/third party organiser are subject to admission charges.

2015 Term Dates (Based on London Borough of Southwark term dates)

Spring Term

Monday 5 January to Friday 27 March

Half Term

Monday 16 February to Friday 20 February

Summer Term

Monday 13 April to Monday 20 July

Half Term

Monday 25 May to Friday 29 May

  • Our learning offer is revised on a regular basis so are only able to offer bookings one term in advance
  • Learning sessions and workshops are available during term time only
  • Check the options you require are available on the date you wish to visit and are suitable for the age of your students
  • Add contact@iwm.org.uk to your 'safe senders' list to ensure your confirmation letter reaches you
  • For any changes to a request or confirmed booking, or general enquiries not answered on our website, please email contact@iwm.org.uk

Youth Groups

  • Groups of ten people or more must book in advance and pay on arrival
  • Add contact@iwm.org.uk to your 'safe senders' list to ensure your confirmation letter reaches you
  • For any changes to a request or confirmed booking, or general enquiries not answered on our website, please email contact@iwm.org.uk

Learning sessions and workshops

  • £70 per group (maximum 30 people) for a 60-minute session
  • £100 per group (maximum 30 people) for a 90-minute session
  • All costs include VAT
  • Payment must be made on arrival in a single transaction
  • Price includes an audio guide subject to availability

Cancellation policy

  • Cancellations must be made in writing to contact@iwm.org.uk
  • Bookings cancelled within two working days of the Visit Confirmation letter being issued or more than four weeks (28 days) prior to the visit date will not be charged an administration fee
  • Bookings cancelled between four and two weeks (27 days to 14 days) prior to visit will be charged a 50 per cent administration fee
  • Bookings cancelled within two weeks of the visit will be charged a 100 per cent administration fee
  • For multiple bookings over several days, the cancellation period will apply from the first visit date