General Advice

  • Please do not make any travel arrangements until you have received a visit confirmation letter (PDF) from us.
  • All enquiries and visit requests are dealt with in the order in which they are received.
  • We are not able to take provisional bookings or respond to queries by phone or fax.
  • If you would like to bring groups on more than one day please tell us how many groups, the numbers of people per day and your preferred dates on the form.

Adult, mixed aged, HE and professional groups

  • Groups of fifteen people or more must book in advance and pay 21 days in advance of their visit.
  • Once payment has been taken group visits are non-refundable and non-transferable and numbers cannot be reduced.
  • Add [email protected] to your 'safe senders' list to ensure your confirmation letter reaches you.
  • For any changes to a request or confirmed booking, or general enquiries not answered on our website, please email [email protected].
  • Cancellations must be emailed to [email protected].

UK and overseas schools and FE colleges

  • School groups (with 5–18 year olds) are charged at our standard pre-booked Youth Group admission rates. Groups of fifteen people or more must book in advance and pay 21 days in advance of their visit.
  • Once payment has been taken group visits are non-refundable and non-transferable and numbers cannot be reduced.
  • Our minimum required adult to student supervision ratio is 1:10. We reserve the right to refuse entry to groups which do not meet this requirement.
  • Add [email protected] to your 'safe senders' list to ensure your confirmation letter reaches you.
  • To cancel your reservation, please reply to the confirmation email you received from [email protected].
  • For any changes to a request or confirmed booking, or general enquiries not answered on our website, please email [email protected].

Youth Groups

  • Groups of fifteen people or more must book in advance and pay 21 days in advance of their visit.
  • Once payment has been taken group visits are non-refundable and non-transferable and numbers cannot be reduced.
  • Our minimum required adult to child supervision ratio is 1:10. We reserve the right to refuse entry to groups which do not meet this requirement.
  • Add [email protected] to your 'safe senders' list to ensure your confirmation letter reaches you.
  • To cancel your reservation, please reply to the confirmation email you received from [email protected].
  • For any changes to a request or confirmed booking, or general enquiries not answered on our website, please email [email protected].