Payment

You will be charged for all guests listed on the booking request form, and an invoice will be issued by email. We are not able to refund any charges for individual guests or groups who do not arrive.

We will endeavour to accommodate late notice changes but any additional guests added within four weeks of the arrival date, including anyone not on the original booking who arrives at the conference, will be charged at £32 per person. All payments must be made in one single payment either by credit/debit card, BACS or cheque made payable to Imperial War Museum Trading Company Limited. Cheques must be sent with the remittance advice to:

The Cashier, Finance Office
Imperial War Museum
Lambeth Road
London SE1 6HZ

We are not able to accept payment on arrival. Non-payment of invoices will result in future bookings being declined to all IWM branches.

Cancellations

All cancellations must be in writing and emailed to LRcancellations@iwm.org.uk. Cancellations received in writing more than four weeks prior to the conference will not be invoiced. Cancellations received in writing within four weeks of the conference date must be paid in full and will be based on the number of guests listed on the booking request form.

Cloakroom facilities at IWM London are currently limited. Please keep coats and bags with you during the conference.

Take a look at our site for learning resources www.theirpast-yourfuture.org.uk

IWM London Booking Team manages bookings for IWM London, Churchill War Rooms and HMS Belfast.